Choosing a home health agency keeps getting easier

Choosing a provider of home health services can be overwhelming. Home health agencies can differ in the safety and quality of care they provide. That’s why we’ve made it easier to use the information on our Home Health Compare site by adding patient experience of care star ratings. Known as Home Health Care Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) Survey star ratings, these ratings summarize, in a consumer-friendly format, patients’ experiences with different home health agencies.

Compare websites are a valuable source of information about the quality of health care furnished by providers and facilities. Previously, you could select multiple agencies at a time on Home Health Compare to compare agency performance on individual HHCAHPS items, like how often the home health team delivered care in a professional way. You could also access summary Quality of Patient Care star ratings for each agency. With today’s addition of the HHCAHPS Survey star ratings, now you can compare summarized, easy-to-understand information on patients’ experiences with these agencies by viewing the following HHCAHPS Survey star ratings:

  1. Care of patients
  2. Communication between providers and patients
  3. Specific care issues
  4. Overall rating of care provided by the Home Health Agency
  5. Survey summary star rating

The HHCAHPS Survey Star Ratings report patients’ experiences of care ranging from 1 star to 5 stars using data from patients (or the family or friends of patients) that have been treated by the agency. Out of over 11, 000 agencies with data on Home Health Compare, you’ll find more than 6,000 agencies with patient survey star ratings data.

Sharing patients’ experience of care through star ratings is just one example of how we’re committed to helping you make health care decisions based upon available information. Learn more about the HHCAHPS Survey.