Are you the kind of shopper who reads reviews or looks at ratings before you make a purchase? Wouldn’t it be helpful to have the same kind of ratings when choosing a hospital?
Choosing a hospital can be overwhelming. Hospitals differ in the safety and quality of care they provide. That’s why we’ve made it easier to use the information on our Hospital Compare site by adding star ratings for patients’ experience of care.
Compare websites are a valuable source of information about the quality of health care providers and facilities. The Hospital Compare star ratings we’ve just added to the website relate to patients’ experience of care at more than 3,500 Medicare-certified acute care hospitals. The ratings are based on data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey measures that are included on Hospital Compare. HCAHPS has been in use since 2006 to measure patients’ perspectives of hospital care, and includes topics like:
- How well nurses and doctors communicated with patients
- How responsive hospital staff were to patient needs
- How clean and quiet hospital environments were
- How well patients were prepared when they were discharged from the hospital
Sharing patients’ experience of care through star ratings is just one example of how we’re committed to helping you make health care decisions based upon available information. We’re working on adding an overall hospital star rating in 2016 to include the full range of quality measures reported on Hospital Compare.
Our Nursing Home Compare site already uses star ratings to help consumers compare nursing homes and choose one with quality in mind. Physician Compare has started to include star ratings in certain situations for physician large group practices, and we just added star ratings to our Dialysis Facility Compare site to help to make data on dialysis centers easier to understand and use. We’re planning to add star ratings to Home Health Compare later this year.